Izaberite jedan od ponuđenih odgovora u kurzivu:
Hostess: Pepi’s Pizza. How can I call/answer/help you?
Customer: Hi. I’d like to order a pizza please.
Hostess: Okay. I’ll have to transfer your call to our take-out department. One/This/A moment please.
Recorded Message: Thank you for calling Pepi’s Pizza. All of our operators are busy working today/and away/at the moment. Please hold for the next available person.
Take-out Clerk: Thank you for waiting. Naoko is here/speaking/talks. Is this for take-out or delivery?
Customer: Delivery please.
Take-out Clerk: Can I have your name and address please?
Customer: My name is…
Take-out Clerk: Sorry, it’s really busy in here. Could you speak out/speak/speak up a little please?
Customer: Oh, sure. This is Angie Smith. My address is number two Front Street.
Take-out Clerk: Is that an apartment or a house?
Customer: It’s an apartment. Number seventeen.
Take-out Clerk: Okay. And what would you like to order today?
Customer: I’d like a large pepperoni pizza with mushrooms, olives and extra cheese.
Take-out Clerk: I’m sorry, my English isn’t better/very strong/easy. Could you slow down a little please?
Customer: No problem. That’s a large pizza.
Take-out Clerk: Large pizza. Okay.
Customer:And I’d like it with pepperoni and mushrooms.
Take-out Clerk: Pepperoni and mushrooms. Is there anything else?
Customer: Yes, olives and extra cheese please.
Take-out Clerk: Okay. I’ve got your message/got information/got it all down.
Customer: Great. And how long will that be?
Take-out Clerk: It will be about thirty minutes, Miss Smith.
Customer: And how much will it cost?
Take-out Clerk: Um–could you please holf of/holding/hold on while I check with the kitchen?
Customer: Don’t worry about it. I have to go. I have another call came/to come/ coming through. Thank you. Bye for now.
Take-out Clerk: Okay. Thanks for calling. Bye.